Emerald Healthcare Quality Policy
Emerald Healthcare Quality Policy
01.
Our service is committed to improving the quality in all aspects pertaining to the delivery of the service.
04.
Our objective is to maintain a reputation of excellence when delivering a care service that is safe, well led, effective, caring and responsive.
02.
This policy applies to all aspects of our service’s systems and processes.
03.
All staff are required to comply with this policy when conducting day-to-day operational processes.
Policy
This policy outlines our commitment to quality by setting out expected standards, monitoring that they are being complied with and making improvements where they are required.
Commitement to Quality
We will ensure that we put systems in place that meet the needs of service users, staff and other stakeholders to ensure quality of service.
We will look at our systems, processes and documentation, identifying the potential for errors and taking the necessary actions to eliminate them to ensure continuing compliance with legislation and best practice.
We will seek the views of other stakeholders through the use of satisfaction surveys.
We will consult with staff about their job satisfaction and any improvements that could be made.
We will ensure that staff are aware of their roles and expected standards when delivering care to service users.
It is our policy that all comments, suggestions and complaints are dealt with quickly and effectively. All complaints are treated sensitively, taking into account the individual circumstances. We will make every effort to resolve complaints to the complainant’s satisfaction.
Monitoring of Quality
We perform spot checks of staff to ensure that they
are practicing in accordance with best practice, regulation and our services standard.
We seek the views of service users, their families and
staff on the quality and delivery of the services we provide and use the feedback to drive improvements and quality.
Our Commitment to Excellence
We are committed to providing high quality standards of personalised care. To find out more about us or get more information, please click the buttons below.